×

QUALITY MANAGEMENT

Quality

ROLE OF QUALITY CONTROL

  • Keep standing at the customer's point of view that always uses the product, continue to provide products that are safe and secure
  • Compliance with laws and regulations
  • Consider the quality of each stage (planning design stage / prototype sample stage /
    production stage / post-release stage), interlock with stakeholders inside and outside the company,
    to devise more diverse quality control
  • We will deal with the problem more quickly and more accurately and make improvements,
    act with thinking the safety and benefits of customers as top priority
Main contents
矢印 矢印 矢印
Acquisition of intellectual property rights
特許 実用新案 商標 意匠
Environmental management

We regularly visit each affiliated factory, including our main products, busball, air freshener, etc., and we are working to confirm factory environment and prevention of product defects. In addition, we have tied up with production plants that can comply with each licensor's auditing standards in licensed products.

Inspection system

Overseas

· Production at each affiliated factory and implementation of pre-shipment inspections
· In accordance with the necessity of product characteristics etc, implementation of third party inspection

Domestic

· Pick-up inspection performed at each company arrival

Management example
入浴用 縫製用 アクセサリー用
Customer service
  • We gather valuable comments received from customers, periodically meet with product development staff, and connect with quality improvement and factory.
  • We will revise the notice of usage notice for the product with reference to customer's opinion, etc. so that the customer will use our products more reliably.
  • As a countermeasure against poisoning accident such as accidental ingestion of our products, we are a supporting member of the Public Interest Foundation Japan Addicting Information Center, and we have a structure that we can handle even outside our business hours.
About mistakenly eating

■ Incorrect drinking / misdelivery such as bathing agent · soap · fragrance · fragrance oil · when entering the eyes etc.
TEL 042-442-8323 [Reception hours: 10: 00-17: 00 excluding Saturdays, Sundays, and holidays]


■ Inquiries about our food products
TEL 042 - 485 - 3100 [Reception hours: 10: 00-18: 00 excluding Saturdays, Sundays, and holidays]


■ Contact details outside our reception hours
Japan Poisoning Information Center, Public Interest Foundation[→HP here
· Osaka addiction 110 072-727-2499[24 hours a day for 365 days]
· Tsukuba addiction 110 029-852-9999[Correspondence 9: 00-21: 00 on 365 days]

 PAGE TOP